Effective 21 October 2026 · Policy version 2026-10-21

This policy covers the shared Creator Plan for Alpha Studio, SABHYA and NAZAR, operated by The Indian Alpha. Read it with our Terms of Service and Cancellation Policy before paying.

We do not offer refunds for change of mind, unused days, unused feature limits or a decision to stop using the service after purchase. This also applies to discounted purchases. Disconnecting Instagram, pausing a tool or deleting your account does not, by itself, create a refund entitlement.

Review the features, account-specific access, service readiness and final price before paying. We do not guarantee follower growth, engagement, income or removal of third-party content. A plan payment does not activate a feature that is identified as requiring separate account or service readiness.

Genuine exceptional cases

If you believe there is a genuine, compelling reason for an exception, email contact@theindianalpha.com with the subject Refund review. You can send this from Gmail or any email service.

Examples include a duplicate or incorrect charge, a successful payment that did not provide the purchased access, or a material failure to provide the service as described. We investigate billing and service failures and provide the correction or refund required by applicable law. Other exceptional requests are considered individually; submitting a request does not guarantee approval.

Include your connected Instagram username, payment date and amount, and a short explanation. An invoice or order ID is helpful if available; we can help locate the payment from your account. You do not need to enter a UPI transaction reference to use our checkout or request help. Never send your UPI PIN, OTP, password, API key or full bank credentials.

Delayed confirmation and unsuccessful payments

If your bank shows a debit while your payment is pending, return to Your payments and check confirmation before paying again. A pending or failed checkout status is not, on its own, proof that funds were settled to us. We will help reconcile the payment with the provider. Reversals of unsuccessful bank payments follow the payment provider’s and bank’s processes and applicable timelines.

Approved refunds

We email the decision after reviewing the payment and relevant records. We aim to initiate an approved refund within 7 business days of approval, or sooner where applicable law requires. Bank or payment-provider processing may take additional time; we will share the available confirmation.

Refunds normally return through the payment provider to the original payment method. If that route is unavailable, we will contact you to agree a secure alternative. We do not ask for a UPI PIN or OTP, or charge a fee to release a refund. An approved refund cannot exceed the amount actually paid; a coupon has no cash value. Where a refund ends paid access, we will explain its effect on your plan.

Your rights and complaints

Nothing in this policy excludes refunds, cancellation remedies, payment-dispute rights or other consumer rights that cannot lawfully be excluded. Mandatory rights apply even where our normal no-refund policy would otherwise apply.

Send payment complaints to contact@theindianalpha.com. We acknowledge consumer complaints within 48 hours and work to resolve them within one month of receipt, subject to applicable legal requirements. If we need more information, we will explain what is needed.

This version applies to purchases made on or after its effective date. Earlier purchases remain subject to the terms accepted when purchased and applicable law; later policy changes do not retrospectively remove existing rights.